Refund Policy

A full refund is normally available for duplicate charges, payment without a Stars credit, or a request within 24 hours if no paid projects were created after purchase. If Stars have been used, the request is reviewed manually based on the service delivered and applicable law. Using the service does not remove your right to request review.

Stars charged for a project that failed due to a verified GIFRS issue are restored to the internal balance. If a material issue is not resolved within a reasonable time, a cash refund may apply, considering the law and service delivered.

Select the payment in the refunds section and explain the issue, or email dcbaalpvlape@gmail.com. Never send a full card number, CVV, password or SMS code. GIFRS aims to decide within 3 business days. After provider confirmation, settlement normally takes 5–10 business days, depending on the bank. Refund progress messages are service messages, not advertising.

The amount actually paid is refunded in full or in the approved part to the original payment method. A full refund removes the corresponding Stars and purchase bonuses and reverses unpaid affiliate commission. A payment cannot be refunded twice. Stars packs do not automatically renew; unsubscribing from marketing is not a refund request. Mandatory consumer rights prevail.